The reset button is located on the bottom of the B12 device. To reset the device to factory defaults, you’ll need a small object such as a paper clip.
Make sure the device is plugged in and powered on, then push and hold the reset button using a paperclip or other small object until the front light rapidly blinks teal. This will take approximately 20-30 seconds. The device will reboot and should now be reset to factory defaults.
If you have any additional questions or need some help, please reach out to our Technical Support team.
Jan 23, 2025