WiFi

  • 5G not showing up

    Is the 5 GHz wireless not appearing on your network? THE FIRST THING YOU SHOULD DO: You should always power cycle all devices. Unplug the power cable to your modem/router.  Wait 15 seconds, then plug the power cable back in. Once your modem/router is powered up and you see LED lights coming o...
  • Amazon Echo Alexa Connecting to Receiver Intermittent WiFi Connection

    If you’re experiencing intermittent connectivity or non-existent Wi-Fi connectivity with your Amazon Echo (to bluetooth speaker/smart home devices), here’s what to try: 1.   REBOOT MODEM/ROUTER and turn your Echo off and on again ...
  • Change Network Name and Password using the Minim App

    Change Network Name and Password using the Minim App Your MG8702 cable modem router includes dual-band WiFi that supports the 2.4GHz and 5GHz WiFi bands. By default, the MG8702 is configured to support band-steering. Band-steering automatically connects your devices to the most appropriate of tw...
  • Changing the Wireless Network Name SSID and Password Pre Shared Key Security Key for the MG7310 MG7315 MG7540 MG7550 MG7700

    This will also work for the MG8702, MG8725 and MT8733, but the Motosync app provides a simpler solution. Your Cable Modem/Router comes from the factory with a unique default Wireless Network Name (SSID), and a unique default Wireless Security Key/Password. These default settings for your Motorol...
  • Changing the Wireless Network Name SSID and Password Security Key for most Motorola Modems

    Most of the Motorola cable modems have the same interface once you login to the modem. (MG7310, MG7315, MG7540, MG7550, MG7700, MT7711) All Motorola modems come with a default WiFi Name and Password, known as the SSID and Security Key. They are printed on the sticker on the bottom of the modem....
  • Changing wireless security settings

    CHANGING WIRELESS SECURITY SETTINGS There are 2 basic Wireless Security modes:  WPA and WEP. There are 2 versions of WPA:  WPA and WPA2.  When configured as part of a typical home or small office network, WPA and WPA2 requi...
  • Configuring alternate WiFi security settings

    Configuring alternate WiFi security settings Your MG8702 comes from the factory configured for WPA2-PSK wireless security with AES encryption. Some older clients may not support this security mode. (For details, see About wireless security, below). Enable WPA-SPK Log into the Configuration Mana...
  • Connecting to the wireless network

    **NOTE:  These instructions WILL work for the following Motorola models:  MG7540, MG7550, MG7700, MT7711* If you have model MG7310, MG7315:  You will only see one wireless network name and password instead of two, since these models do not have 5GHz, only the 2.4GHz band.  You can still follow t...
  • Home and Small Office Wi Fi Wireless Network Whitepaper

    A Simple Guide to Understanding 802.11 Wireless Networks,How to Get the Best Performance from Your Network, andHow to Get the Best Bang for Your Buck when Upgrading About the Wi-Fi® Wireless Network Whitepaper How can you get the maximum speed from your wireless network? What do you need to loo...
  • How to Hide Your Wireless Network Name In Your Router

    Some people feel they achieve a degree of added security by hiding their wireless network name (or SSID). It is true that neighbors can't casually identify a hidden network. For some, that may be a sufficient reason to hide the name. However, you should know that hackers or o...
  • How to Turn off WiFi Protected Setup WPS

    ANSWER: To log into the router, one of your devices must be connected to the router via WiFi or Ethernet cable. Open a browser (Internet Explorer, Firefox, Google Chrome, Safari, etc.), type 192.168.0.1 into the a...
  • Where can I find the Wireless Network Name SSID and Wireless Security Key Password for the Motorola Gateway

    The Wireless Network Name (SSID) and Wireless Security Key/Password of your cable modem router are printed on the bottom label. See below for examples of where to find the information. (Please note that the MB7220, MB7420, MB7621, MB8600, MB8611, or B12 do not have wireless capability. You will n...
  • WiFi DFS May Be Great For You If You Live In An Apartment or Condo

    If you live in an apartment or condominium, your WiFi may be hurt by the WiFi signals coming from your neighbors. Those signals create WiFi energy that can interfere with your router or cable modem/router. One way to do a quick check is to go to the WiFi settings section of your smartphone, and f...
  • WIFI Setup if you want to keep your current network name SSID and Password

    If your Motorola modem/router is replacing a modem/router or router with WIFI capability, we strongly recommend that you keep using the original WIFI network name (SSID) and password that you were using on the device that you're replacing. ...
  • Wireless is not broadcasting Wireless not working

    Is your wireless not broadcasting?  Are you not able to see your wireless network name (SSID) on your device?TROUBLESHOOTING: On the front of your modem, depending on your model, there are 1 or 2 wireless LED symbols. In this picture, an MG7550 model (dual band), it shows the 2.4 GHz and 5 GHz LE...
  • Wireless network scanning with Mac Computer

    I use a Mac computer.  Can I optimize my wireless settings so my wireless speed is faster? Answer:  Yes, MacOS has a wireless network scanner already integrated into your computer. You can use your Mac computer to fine tune...
  • Wireless Power Boost

    What is Wireless Power Boost in some of your modem/routers? Wireless Power Boost adds high-performance Wi-Fi power amplifiers to boost the wireless signals to the ...
  • Wireless speed slow

    QUESTION: I live in an apartment.  My wireless speed is slow or my videos pause/buffer when I try to watch something online. ANSWER: If you live in an apartment complex, or a n...
  • WLAN Is WLAN WiFi Wireless WPS the same thing

    What is WiFi? WiFi is probably the most popular kind of the internet connections . WiFi uses radio ...
  • WPS LED is off

    How to Turn on WiFi Protected Setup (WPS) To log into the router, one of your devices must be connected to the router via WiFi or Ethernet cable. Open a browser (Internet Explorer, Firefox, Google Chrome, Safari, etc.), type 1...